Last Updated: 02/09/2025

TrafficHive.ai (“TrafficHive,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or communicate with us via phone calls, SMS, email, or other messaging channels.

By using our website, platform, or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name

• Email address

• Phone number

• Business name

• Billing and payment information

• Any information you voluntarily submit through forms, chat, or scheduling tools

Communication Data

• SMS messages

• Email communications

• Call recordings and voicemail messages (when applicable)

• Chat and conversation history

Technical & Usage Data

• IP address

• Browser type

• Device information

• Pages visited and interaction data

• Cookies and tracking technologies

2. How We Use Your Information

We use the information collected to:

• Provide, operate, and maintain our services

• Respond to inquiries and support requests

• Send transactional and service-related messages

• Deliver SMS, email, and voice communications you have opted into

• Automate appointment confirmations and reminders

• Improve platform performance and user experience

• Comply with legal, regulatory, and carrier requirements

• Prevent fraud, abuse, or unauthorized use

3. SMS, A2P Messaging & Consent (IMPORTANT)

By submitting your phone number through our website, forms, scheduling tools, or other opt-in methods, you expressly consent to receive SMS and voice communications from TrafficHive.ai, including:

• Appointment confirmations and reminders

• Service notifications

• Follow-up messages

• Account-related alerts

Messaging Details

• Message frequency may vary

• Message and data rates may apply

• Consent is not a condition of purchase

Opt-Out Instructions

You may opt out at any time by replying:
STOP to any SMS message
or by contacting us directly.

For help, reply HELP or contact us at:
support@traffichive.ai

TrafficHive.ai does not sell, rent, or share SMS consent with third parties or affiliates for marketing purposes.

4. AI Voice & Call Recording Disclosure

TrafficHive.ai may use AI-powered voice technology to answer calls, route inquiries, and book appointments. Calls may be recorded or monitored for quality assurance, training, and compliance purposes.

By communicating with us by phone, you acknowledge and consent to call recording where legally permitted.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze traffic and usage

• Improve site performance

• Customize user experience

You may disable cookies through your browser settings, though some features may not function properly.

6. Data Sharing & Third-Party Services

We may share data with trusted third-party service providers only as necessary to operate our services, including but not limited to:

• CRM and automation platforms (e.g., GoHighLevel)

• SMS and voice carriers

• Payment processors

• Analytics and hosting providers

All third parties are required to maintain appropriate data protection standards.

We do not sell personal data.

7. Data Security

We implement industry-standard security measures to protect your information. While no system is 100% secure, we take reasonable steps to safeguard your data against unauthorized access, disclosure, or misuse.

8. Data Retention

We retain personal and communication data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent

• Opt out of communications

To exercise these rights, contact us at:
support@traffichive.ai

10. Children’s Privacy

TrafficHive.ai does not knowingly collect or solicit information from individuals under the age of 13. If we become aware of such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

TrafficHive.ai
support@traffichive.ai
https://traffichive.ai